Our Complete Process

Having a successful rental property requires a lot of time, effort, experience and knowledge. Let us save you that time, effort and frustration that comes with gaining that experience.

1. Initial Consultation: Our manager assesses your property and discusses our services. Please note we may decline to manage a property that doesn't meet safety standards or falls outside our management area.

2. Management Agreement: The Manager and Owner sign a detailed agreement outlining their rights and obligations. A sample agreement is available for review at your request.

3. Property Photography and Security: High-quality photos are taken, an electronic code box is installed, and a pre-screening questionnaire and photo iD allows prospective tenants to view the home

4. Advertising: The property is listed on various platforms (TruDiligence-pm.com, Zillow, Trulia, Hotpads, apartments.com, and other several other sites). Repairs can be made while it's listed, with coordination for make-ready services available upon request.

5. Showings and Utilities: The Manager arranges showings using electronic code boxes and in-person showings. Owners activate utilities; a $6.00 surcharge is applied on all utility payments if managed by Tru Diligence.

6. Tenant Screening: Thorough tenant screening adhering to fair housing laws is conducted, focusing on finding highly qualified tenants. We take pride in our proficiency in identifying highly qualified tenants for our rental properties. Our rigorous screening process adheres strictly to state and federal fair housing laws, ensuring non-discrimination based on race, color, pregnancy, sex, religion, national origin, disability, age, source of income, or family status.

7. Lease Signing: Approved tenants pay security deposits and first rent, sign the lease and a tenant placement fee is retained by the Manager. The Manager retains half of the first month’s rent.

8. Move-In Process: A walkthrough is conducted Before photos are documented and signed by both the manager and the tenant and added to the tenant's file. The Rules and Regulations are explained, as well as all discussions on maintenance policies and the tenant moves in.

9. Rent Collection: Rents are collected through Buildium and paid to owners by ACH transfer, less management fee, typically received between the 10th and 12th of each month.

10. Owner Software Portal: Owners have access to real-time statements and reports via Buildium. Self-generated reports are available 24/7

11. Late Notices and Procedures: In the event that rent is not received by the 5th, the Manager issues a 5-day pay-or-quit notice, delivered in person and via certified mail. If the tenant does not fulfill the payment within 5 days of receiving the notice, the Manager will confer with the Owner to discuss commencing eviction proceedings. Postage fees, court filing fees, and attorney fees are the Owner's responsibility, and there are no extra fees payable to the Manager for late notices or the eviction process.

12. Minor Repairs: The manager handles minor repairs, invoicing tenants for damages caused by them. The Owner covers costs for system repairs, wear-and-tear items, capital expenditures, and other non-tenant-caused repair expenses. The Manager is authorized to handle minor repairs (under $250), later reimbursed from the subsequent rent payment. Owners are responsible for maintaining appliances.

13. Major Repairs: The manager consults with the Owner for major repairs, addressing urgent issues promptly.

14. Move-Out Process: Unit inspections are conducted upon tenant move-out, repairs are made using the security deposit, and coordination with the Owner minimizes additional expenses. The manager will repair any tenant damages and have the unit cleaned as needed using the security deposit.

15. Re-Leasing Process: Properties are listed for rent near the end of the lease term, with a focus on vacant, clean showings. . Should a tenant wish to extend their lease, Tru Diligence conducts a renewal inspection and consults with the owner to confirm the renewal rate before finalizing the renewal agreement.